Refund Policy

1. General Provisions

2. General Refund Terms

Refund terms are established taking into account local legislation and may vary depending on the customer's jurisdiction.

2.1. Standard Terms

• 7-14 days from the date of contract conclusion (subject to local legislation)
• Refunds in accordance with terms for each product type
• Specific terms and refund amounts are specified in the "Refund Terms for Different Product Types" section
• Exceptions apply to services commenced with consumer consent

3. Refund Terms for Different Product Types

3.1. Monthly Subscriptions

• 25% refund within the first 7 days (subject to local legislation)
• Automatic cancellation of subscription renewal

3.2. Annual Subscriptions

• No refund provided (subject to local legislation)

3.3. Usage-based Products

• Refunds are governed by individual contracts
• Usually refund for unused units/credits
• Minimum refund amount may be limited by contract
• Application review within 14 business days

3.4. Trial Periods and Demo Versions

• Full refund when cancelled before trial period ends
• Automatic cancellation without additional charges
• Notifications 3 days before trial period ends

4. Refund Exceptions

4.1. Cases of Refund Denial

• Violation of terms of use or service rules
• Attempts at fraud or abuse of the refund system
• Exceeding refund limits (more than 3 in 12 months)
• Using the service for commercial resale
• Account blocking for security violations

4.2. Limited Refund

• Services provided on a custom basis
• Integrations and configurations performed at customer request
• Exceeding usage limits within subscription
• Partial use of monthly limit (refund according to section 3.1 terms)

5. Refund Application Procedure

5.1. Application Methods

You can submit a refund application through the following methods:

• Through the feedback form in your personal account on the NeuroPlume platform
• By email: refund@neuroplume.com

5.2. Required Information

When submitting an application, please specify:

• Account email or customer number
• Date and amount of payment
• Reason for refund
• Documents confirming the right to refund (if necessary)

5.3. Review Timeline

• Application review: 3-5 business days
• Refund processing: 7-14 business days after approval
• Complex cases: up to 30 days (with customer notification)
• International transfers: additional 3-7 business days

6. Additional Terms

6.1. Auto-renewals and Recurring Payments

In accordance with international standards (subject to local legislation):

• Notification 7-14 days before auto-renewal
• Right to easy online cancellation
• Refund for failure to notify about auto-renewal
• Clear disclosure of renewal terms

6.2. Data Protection and Refunds

When processing refunds (subject to local legislation):

• Right to deletion of personal data
• Right to data portability
• Security guarantees when processing refunds
• Retention of financial records in accordance with local legislation

6.3. Currency Operations and Taxes

• Refund in the currency of the original payment
• Currency fluctuations are considered on the refund date
• VAT/taxes are refunded in accordance with local legislation
• Bank fees for international transfers at the discretion of banks

7. Contact Information